Travel reviews by
BEST WESTERN Capital Beltway
Based on 236 traveler reviews
best western nightmare
Aug 16, 2014 by: ramono521 from
the best western has a night club for God knows why. There is no fridge or microwave access which is very inconvenient with left over food. The manager did not care to help us find parking when we checked in and the parking lots were full because they had extra 150 guests for a wedding. Why didn't they tell them to park elsewhere?
Aug 12, 2014 by: Rosemary G from Marlboro, United States
We try to use Best Western when we travel, as we are Rewards Members. This hotel was dirty. My daughter walked across the carpet upon our arrival and then showed us how black the bottoms of her brand new white socks had become. Needless to say, we kept our shoes on in our room for the remainder of our stay. We packed bathing suits to use the advertised pool, but upon seeing the foggy waters of the pool and the poor condition of the pool area, we decided to skip the pool. On Friday and Saturday nights, this hotel apparently hosts a night club of some sort that we hadn't known about. Upon returning to the hotel on Friday night, there was no parking, as well as, police and fire department presence (apparently due to an altercation about parking spots between "night club" patrons.) In addition, we were able to hear the thumping music and general loud banter from the night club until the wee hours of the morning all the way up on the 5th floor. The refrigerator door didn't close (due to ice build up in the freezer) and the peep hole in the door was falling out. Both of which my husband fixed for the hotel (at no charge). When we arrived for our "full breakfast" during the advertised breakfast hours, the food was either cold or gone 3 of the 4 mornings of our stay. I did happen to mention this at checkout and was told "Oh, I'm sorry to hear that." There were other minor discomforts during our stay, but the ones mentioned above were the most unpleasant. Never again!
Not for travelers
Aug 11, 2014 by: 299katherined from
Avoid this hotel as it is really not for the average traveler. Their focus is on large tour groups and parties. Each night I felt unsafe and was forced to park down the street due to HUGE parties in the hotel. Police and fire were summoned for fights. Appeared to be feces in the doorway on checkout and trash everywhere. Food is poor quality. Staff was nice and trying to intervene in fights, but with hundreds in the lobby and outside, they were unable to handle it. Unsafe neighborhood and no direct access from highway, must go up several lights and around and back with heavy traffic and constant police presence at the corner store (lights flashing all night). Slept uneasy. Room quality is okay but carpet very old. Elevators small when waiting with tour bus group, expect to wait a long time. WOULD NEVER STAY HERE AGAIN.
Best Western Capital Beltway, Lanham, MD
Aug 06, 2014 by: Beth C from Milford, United States
Hotel clean, staff excellent. Beds and pillows not as good as other Best Western hotels. Found pillows to be like a polyester fiberfill and full of lumps. Strong deodorizing smell in lobby difficult for asthma. Hair found in scrambled eggs on breakfast buffet. Indoor pool very murky. Otherwise great stay.
It was ok
Aug 04, 2014 by: threehottamales from delaware
When I came in I thought I would have a great stay. Was greeted by 2 friendly people behind the counter. that was the last of the friendly greeters. Was told there was hot breakfast buffet which was just the standard best western eggs and microwave sausage. Breakfast met the need, Room met the needs. The area stores don't seem to be the best places to be. Everywhere is staffed with a cop. I probably won't be back but I don't have anything hugely bad to say about it.
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