Travel reviews by
BEST WESTERN Capital Beltway
Based on 231 traveler reviews
Great Value, Poor Location
Jul 21, 2014 by: RFrag from Brewster, New York
You can't beat the price we paid but we will not likely stay there again. The desk staff was great, kind and courteous and Glenn went out of his way to help and inform us. The pool was terrible, not only were the people swimming in it rude animals but the water itself was gross. The hotel itself was fine, the room was pretty small but clean and served its purpose. The shuttle bus to the metro station was helpful. The area where the hotel is located is pretty lousy. Not only were there only two restaurants that I would actually bother going to but the police officer that was parked every single night at the 7-11 next door left us uneasy. He was there literally every night with his lights on, all night. What goes on there that that is necessary?
Disgusting pool; Total lack of maintenance
Jul 21, 2014 by: Erin B from Pittsburgh, United States
Pool was disgusting. There was mold on floor around pool, bugs floating in pool, mold around windows . Water was so cloudy you couldn't see bottom. Pool attendant started pouring chemicals into the pool WHILE WE WERE SWIMMING IN IT. There was a gross brown smear on the wall behind the toilet. Just disgusting. Tub and shower clearly not maintained or cleaned thoroughly. Called & asked front desk to bring up extra towels and they said I was welcome to come down and get some. WiFi was good and a/c worked great. Beds comfy.
Jul 20, 2014 by: Bukola A from Los Angeles, United States
Great atmosphere! You can Party or Worship, they let you enjoy whatever your stay was all about, your choice I loved that! I am taking the time to write this survey cause they impressed me with their courteous, friendly service. Woke me up in time to catch my flight, fixed my room needs as I needed and made me feel at Home to enjoy the event I went for. Keep up the good work is all I have to say!
Jul 18, 2014 by: Paul88568856 from Landover, Maryland
The staff at this hotel were very friendly & helpful. Me and my family really enjoy our stay each room was nice and clean.and they was very hospitable and pleasant.being that the stay was so nice I must return on my next vacation
CAUTION: BED BUGS
Jul 17, 2014 by: Tbabe25 from landover
I woke up around 4am itching and scratching, only to find out I had been bitten on my arm, leg, and ankle.I asked could we at least be moved to another room until later on in the a.m. she replied that no more were available. ..so while packing all my belongings, my brother spotted the bed bug and snapped a pic. ..I asked to speak to a supervisor and was advised that she did not come in until 8 a.m. I was disgusted and very angry...I sat in the lobby from around 4 ish in the am until about 630 a.m. and then went and sat in my car to wait for the general manager. ..still didn't get a chance to speak to a supervisor. ..I had to call corporate....this was the WORSE experience I've ever had....
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