Travel reviews by
BEST WESTERN Capital Beltway
Based on 243 traveler reviews
Could be better
Sep 15, 2014 by: David G from Capitol Heights, United States
This is a good hotel for convenience stake. Right off the interstate, close to metro station to head into downtown DC as well as close to FedEx Stadium and the University of Maryland. Hotel rooms can use an update. Last visit my room shower's dish was about to fall out the wall which would have brought down several tiles with it. Remote control for TV only went down. Carpet and furniture need to be updated. Previous time there I had ants in the room. This is a decent hotel that could do better with a little updating. Parking is tight on Friday and Saturday nights due to club this exist inside the hotel. Most of the club goers could park on a side lot but the owner of the mostly unoccupied building is apparently desparate for money to pay his mortgage so he charges a $10 Fee to park on his side of the lot which forces patrons to the club and hotel to get in early and find a reasonable parking space owned by hotel. Very nice club but don't expect to get a good amount of liquor for the price you pay. Two bars and sometimes slow service. Staff on front desk is outstanding. Always ready to help and accommodate any problem you have. Front Desk manage Glen Bingham is top notch customer service oriented as is his staff. So, in the end decent hotel to stay at but could use some upgrading around the building.
Sep 14, 2014 by: ebanks200 from
We needed to stay in a hotel 5 nights while awaiting to move in our home. When we arrived (my 2yr old and 14yrold) we were fooled by the clean and nice looking lobby. Once in the room that also had an appearance of being clean I immediately noticed the peeling of the wall paper. The bathroom dingy. But thats the great part. While coming out of our room my children were subjective to a lady on the hotel cleaning staff backing into the elevator as the man behind her already in the elevator who apparently worked here groped her saying back it up baby in front of my children "DISGUSTING". At no time during making the reservation or checking in are you told theres a night club here OMG cigarette smoking and intoxicated people every where you walk outside in front of the hotel, on the side of the hotel, theres no designated parking for the guest actually staying here, my daughter has asthma it was just a horrible environment. The smell of marijuana in the elevator on the floor then my favorite part the music from the night club gave me a migraine. I called the front desk after wanting to sleep so bad and said maam please I cant take this no more the club music is so loud my head is hurting, her response "Maam what do you want me to do" $108. per nite and ive already shared the horrible experience of staying her with my children and this is the response I get .She states we are booked so there are no rooms I can move you to. So I asked is there a night manager she states that was him that said he was sorry when came and gave your complaint of the smoking but the General Manager will be here in the morning in which she had to be speaking of Monday morning since it was now Sunday morning. So I go down this morning and say ALL this to the front desk manager who insults me with I can give you 10% off last night rate or you can speak with the GM in the morning. Now I read two reviews before coming here which wasnt bad but have read more because now I see the writing on the wall of all the other reviews reveal the truth about this Joke of a nice hotel. I also notice the replies from the GM seems to be some type of automatic respones all say the same thing. I will contacting GM up to the CEO, I paid $108 for my daughter to hace ab asthma attack, for me to get a migraine, for my 2yr old to be exposed to sexual healing, and a dingy wallpaper peeling room. Oh no I wont stop here. Trust me there are much better hotels in this area I just chose the wrong one please dont make the same mistake.
Best Trip ever
Sep 09, 2014 by: Priscilla B from Lanham, United States
I had a wonderfull stay at the Best Western Capital Beltway. I loved the decor of the lobby. The desk attendants were so helpful. Every morning we enjoyed a wonderful breakfast. For the price I paid to stay for four nights. I believed I received much more in value. I told the desk attendants before I left I had a wonderful stay. If I went back to Maryland, BestWestern in Lanham will be my choice. I recommend it to all my friends.
Worst hotel ever
Sep 04, 2014 by: Shirley R from Buffalo, United States
Employees were very rude, not helpful at all. Breakfast was terrible, very limited access to food. Sheets were not changed even though they were soiled. No service at all on Labor Day and no one informed us of this so we could plan accordingly. Transportation to Metro was not on time. No internet access in our room for the entire 6 day stay even though we complained several times.
Aug 30, 2014 by: mark d from USA
The outside is not inviting. .the room was supposed to be non-smoking and smelled terribly of smoke...I ask to switch rooms and it smelled of midew. The tub ring had mold. The staff was very accommodating but the hotel had a run down feel. The shuttle service was the working and promptly took us to and from the metro which is very convient to downtown D.C. Wallpaper was peeling. I am glad to have stayed only one night. Breakfast waffle machine not working...limited condiments (no cheese etc...) not what I expected or enjoyed.
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