Travel reviews by Trip Advisor

Trip Advisor Based on 262 traveler reviews
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Trip Advisor My stay
Oct 30, 2014 by: Angelique J from silver spring, United States
My stay was very comfortable. The breakfast was ok I guess, at least the meats were. Staff very welcoming and helpful. Check in and check in was fast and easy. Bay Street Lounge was a very good spot to have fun and party. My party and I enjoyed the whole experience. Overall my stay was a good experience. I would definitely return. Thanks for the good service.

Trip Advisor Below Average
Oct 30, 2014 by: David Vincent M from Colorado Springs
The external appearance of the area when turning from Princess Garden Parkway into the parking lot at 10:15 PM was so ominous/uninviting that I turned around thinking I missed the entrance. I had not. So I continued on, past the steel-shuttered Chinese restuarant to the hotel. Staff was wonderful! Friendly. Helpful. Can't give them enough praise. But every aspect of the facility is worn and in desperate need of a complete renovation. Do not bring your family here. Great place for anyone with low standards (like me). Not a great value for the price. Positives were the staff, breakfast and location in regard to major highways.

Trip Advisor Poor shuttle service among other issues
Oct 29, 2014 by: RaeofSun1 from Spring Valley, Minnesota, United States
We planned to use the train to get in and out of town. Upon our arrival to the station we called at at a quarter to the hour to ask what time the shuttle ran. They told us it leaves the hotel on the hour and that we should wait at the taxi stand. What they never told us is that there is a taxi stand on each level. We waited at the wrong one. On our 3rd call we finally connected.......45 minutes later. Two days later we called again to make sure the shuttle would be there and we had to call twice before it even left the hotel and by this time it was a half hour late. We also had issues with plumbing and someone had to come to our room and take the sink pipes off. Our shower curtain would not stay closed so there was constantly water everywhere. The ice bucket liner was never replaced after the first night (we stayed 5 nights), they only put decaf coffee in the room. On a positive note, the front desk staff were very pleasant and courteous, with the exception of the first gal on the phone when we arrived. However, when we left the hotel at 3:30 a.m. to make our flight there were several young men "hanging out" in the lobby which made us rather uncomfortable. Breakfast was good.

Trip Advisor Average hotel - not for light sleepers!
Oct 28, 2014 by: Jill T from Indianapolis, United States
The staff was friendly with check-in. Unaware the hotel had a nightclub and even though we were on the sixth floor, we still could hear the music and patrons. We complained with the front desk in the morning but were simply dismissed. We were told that most of the guests have already checked out and that we shouldn't have disturbances on our second night stay. The second night we were awoken from the loud couple in the room right next to us. Just curious why they would put guests in rooms right next to each other if they were plenty of other rooms available and could be spaced out. If you are a light sleeper, don't stay at this hotel.

Trip Advisor A very loud neighbor
Oct 27, 2014 by: Lawrence L from Toms River, NJ, United States
At approx 4:00 am a man in the room next to us began speaking or reprimanding his significant other , loudly. It went on for over three hours at witch time my wife and I got up showered and checked out. He was still talking.

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