Travel reviews by
BEST WESTERN PLUS Park Avenue Hotel
Based on 17 traveler reviews
Poorly managed hotel
Nov 17, 2013 by: Jenj621 from
This is a fairly new hotel that could be top notch if it had better service. First of all, I was assured upon booking that I would have a pack n play for my one year old to sleep in. The woman told me she made a note and even after I asked if I should throw mine in the trunk just in case she said it would be taken care of...wrong. Upon arrival my little guy was sound asleep and I not only found out that they already had both their pack n play's in use, the girl at the counter had an attitude and said they were first come first served and I should have never been promised one. So my toddler has to sleep on the floor..meanwhile, I go to take a shower and find a dried, used wash cloth. On top of all this I find out later that night, after getting stuck in the elevator, that the one elevator they have breaks down frequently, and the stairs are for going down only (they dump you onto an alley where the door locks automatically). It seems to be the only hotel in town but they should take better care of their guests.
Convenient for weddings in So. MD
Nov 10, 2013 by: A TripAdvisor Member from
Stayed here for a weekend while a friend was getting married in the area, and the location was very convenient for the wedding. The hotel seemed recently renovated, so everything was new and very nice. Enjoyed the stay!
Oct 18, 2013 by: Scott H from Leonardtown, United States
Upon check in the clerk ran my card and it came up "declined". My account however was charged 3 times. I called the manager on duty 10/15 10am and asked if the problem was resolved. She said I had to prove that I was charged. Basically calling me a liar. I told her my bank can't do anything and that the problem originated on her end and had to be resolved from her end. I suggested there was possibly a problem with her CC service. She became irate, started yelling and hung up on me. I was very polite the whole time despite the fact there was $800 erroneously charged to my account. We travel for work quite a bit and seek out Best Western because it's fairly consistent in quality and I am quite disappointed. I will add that my wife dealt with it after the manager hung up on me and she said the woman was apologetic. That's beside the point IMO as it was amateuristic, rude and uncalled for. I'm trusting you with the security of my banking information. You don't treat people like that and call them a liar.
Best Western Hotel
Oct 02, 2013 by: John R from Takoma Park
Excellent Best Western Hotel in Leonardtown, MD. High quality service and accomodations. Staff is exceptional and caring. I love staying there. it's the perfect place to stay for me when I travel to St. Mary's County, MD. Never a complaint!
Very pleasant and beautiful hotel
Sep 30, 2013 by: Vicki S from Leonardtown, MD, United States
We arrived half an hour before check in, and they let us check in with no problem. The hotel lobby is gorgeous and the rooms are just beautiful and spotlessly clean. Friendly staff, clean hotel and a great value. The Jacuzzi tub was a pleasant surprise!
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