Travel reviews by
Aloft BWI Baltimore Washington International Airport
Based on 535 traveler reviews
Ecclectic hotel but didn't enjoy antics
Nov 16, 2014 by: blondewithdogs from Gilbertsville, Pennsylvania
We stayed here for a convention a few weeks ago. We found the staff friendly, and the hotel eclectic and clean. The room layout was very nice and the beds comfortable. The issue I have as a travel agent, is booking this hotel for my clients due to some "shady" activities downstairs. At night I was told the lobby turned into what I would akin to working brothel. My friend's son who is in his 20's was in the bar area at night (approximately around 10 pm) near the bar and the pool tables, and was propositioned by more than one gals who most likely were "escorts". He said every night of the 5 nights we were there, the same "girls" we're there. I wonder if the hotel management is aware of this. My Mom who wakes up early and sits downstairs with her coffee, saw some of the girls and drunk men in the lobby area at 5:30 am. This was bothersome as my mother is in her late 70's and had to see this. I book a lot of business travelers, and would pick another hotel due to this issue, although Aloft at other areas are wonderful in all other aspects. I would book my clients at the Hilton next door over this property.
Nov 05, 2014 by: paragkarania from GA,
Great hotel and exactly what I have always expected from the Aloft chain. Modern, clean and friendly staff. Hotel is located in an area which does not have many restaurants but there are many a few exists away. The Hilton across has a great bar and grill.
There is no more park and fly! You have to pay to leave your car.
Nov 03, 2014 by: Rose M from York, PA
My husband and I have stayed at this hotel several times when traveling. This last time was our LAST TIME. The rooms have continually gone downhill in terms of cleanliness. The staff was rude and not welcoming -- we stood at the front desk for ten minutes before someone came out to check us in. When we finally got to check in, we were told that we had to pay $8/day to park our car while we were on vacation. The last time we stayed, in April, there was no fee. We questioned it because there was no information on the website or the reservation and were told that it was 'a new policy'. No one made any attempt to make the situation better. The next morning when we checked out, the front desk attendant said that it depends on who is working as to whether the new 'policy' is enforced. Needless to say we will NOT be staying here again.
Best Hotel for Price and Value
Oct 29, 2014 by: robeck99 from robeck99
I stayed in almost every BWI hotel during a four month period while working in the area. I'm leaving reviews for them all based on my specific criteria. Cleanliness/Comfort of Room - as others have stated, not quite as clean as most Alofts, but adequate; bed is okay, but not like luxury hotels Room Layout - it may be my taste, but I love Aloft rooms; two distinct large areas...bedroom and bathroom; easy to navigate Bathroom/Shower - probably the best; shampoo and body wash dispensers; glass door shower Amenities - free WiFi, pool table, bar, free morning coffee, nice outside areas to sit and relax (unlike most area hotels) Price - from July to October 2014, I was able to book from $55-72 a night on Priceline; an absolute bargain; the only downside was that the Hyatt Place ranks as a 3 start on Priceline so it was a gamble every time; if booking elsewhere, the Aloft is easily worth $15-25 more night. Atmosphere - it has a trendy cool vibe, and the other travelers are for business or vacation (heading out of BWI); aside from the Westin, this has the best atmosphere
Staff needs more customer service training
Oct 27, 2014 by: Clarence C from
My wife and i stayed there as part of a weekend getaway. When we arrived, we asked the front desk agent could we see a room. She asked security to take us up to a room and when we decided to check in, she checked us in to a totally different room. The following morning we woke up got dressed and went out for the day. When we returned at 3pm our room had not been cleaned. We called the front desk and asked to have a housekeeper come to our room. At 4:57 pm the housekeeper came and offered us towels. We informed her that we needed our room cleaned. She then asked us to leave while she cleaned. We did and when we came back the only thing she had did was make the bed. I went down to talk to the HouseKeeping manager. He told me that he would have her come back to the room and finish. An hour later she came back cleaned the toliet with toliet paper and did not even fluch it nor did she clean the entire toliet. I called down for the manager to come up to the room. He never came. i went down to the lobby and the house keeping manager walk right by me and did not even say anything. At 10:57 pm i called the General Manager. She did a good job to smooth things over and show general concern. She offered me 5000 star points. & days later i still have not recieved those star points.
Read more reviews on the TripAdvisor page for this accommodation.