Travel reviews by
Aloft - Baltimore Washington International Airport
Based on 444 traveler reviews
Unreliable shuttle ruined our stay
Dec 11, 2013 by: Brandi B from Byhalia, Mississippi
My stay at Aloft started poorly and no matter how modern and classy the hotel looked it just couldn't redeem itself. I called Aloft as soon as my plane landed in Baltimore after my 3.5 hour, turbulent flight in order to request the complementary shuttle come pick my husband and me up. I was told by the man at the front desk that they couldn't send the shuttle until I was actually outside waiting in the pick up area. I asked him how long the shuttle generally took on a Thursday night and I was told not long, he'd send the driver our way shortly. Once we made it to the baggage claim and received our bags I called the hotel back and speaking to the same man, was told that because I was inside the airport and not outside in the designated area, he could not send the shuttle my way. He made me stay on the phone with him until I was in the correct pick up spot before he would hang up with me to call the shuttle driver! And to top it off my husband and I waited over thirty minutes, in the freezing cold for the shuttle that never came. We ended up having to pay $23 for a taxi and the guy at the front desk laughed when we told him the shuttle never came. Two nights later my husband waited over thirty minutes for the shuttle at the casino to come get him, and the next day I waited so long for the shuttle at the mall that I got fed up and walked the twenty minutes to the hotel (in the cold december rain) only to pass the empty shuttle in the hotel parking lot. Like I said the shuttle fiasco ruined our stay and no matter how pretty the lobby or room was, this will prevent me from ever booking an Aloft room again.
not that great
Dec 04, 2013 by: mattybaugh from Asheville, North Carolina
This was my first stay at an aloft. Kind of disappointing- the place is all design with no function. The desks in my room don't have any light source at all- sheer insanity for a hotel room. The desk chair is uncomfortable and the desk is too high. Mattresses with no box springs. WIres hanging from the TV. I see some kind of wire over my bed also. The wireless was so slow it was unusable- but the wired connection is fast. No door to the commode. Plenty of hotels down here- no reason to stay in this place. My room has a lovely view of dumpsters with no lids. I won't be back.
Lacks Customer Service
Nov 06, 2013 by: Tiffany G from Washington DC, District of Columbia
This place puts the Aloft name to shame. The customer service is non-existent all the way up to the General Manager. I wish there was an option for no stars. The fail to acknowledge request or make the customer feel welcomed. I'd rather sleep in my car than here.
Nice & Comfortable
Oct 29, 2013 by: Veronica A from Wilmington, Delaware
This hotel is very modern looking and very clean. I am a bathroom germ-a-fob and their rooms are clean. The pool table area is very comfortable and an area that you can sit and relax. There is also a nice outdoor area with the double sided fireplace to sit and have intimate time to talk. I celebrated with friends of mine their 35th wedding anniversary and it was delightful. The only downside is, is the rooms walls are very thin and the neighbors complained that we were laughing. Its too bad you can't go back to your room and enjoy yourself by laughing without people complaining. Other than the thin walls this is a perfectly located hotel worth the money!!!
Definitely has some work to do
Oct 29, 2013 by: Snowpeach from Mableton, Georgia
This hotel is in a great location with airport shuttle service, custom breakfast options and a late night bar. The challenges are that they have a shuttle driver moonlighting as a handy man( who came to fix my tv and asked me if it was plugged in properly), staff who don't know how their billing system works and inadequately supplied rooms. The concept is wonderful and I had heard great things about the brand, but disappointed my first time out.
Read more reviews on the TripAdvisor page for this accommodation.