Travel reviews by Trip Advisor

Trip Advisor Based on 512 traveler reviews
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Trip Advisor Save your money!!!!
Aug 26, 2014 by: Serena H from 
I reserved this room because of the location to the airport and what I thought were good reviews. After we checked in. I got to my room which was missing soap and wash cloths so I called down to the front desk for someone to bring these items to me. The front desk attendant told me that I would have to come and get them myself which was an issue considering I'd just got to the room and this is something that should have been in the room to begin with. The rooms weren't clean, the shower had crud in it and to top it off when I woke up in the morning there was a bug crawling in the bed. This hotel is terrible. Don't waste your money. Very disappointed.

Trip Advisor Power outtage and dangerous conditions lead to poor service
Aug 25, 2014 by: Heather G from Upper Marlboro, Maryland
I stayed at this property on 8.2.14 for my 40th birthday. I live about 45 minutes from there but because we were celebrating my 40th birthday with friends in Baltimore, we didn't want to drive back late to our house in Southern Maryland. We checked in approximately 10:30 PM. When we got to our room it was freezing cold since someone left the air conditioning on at 59 degrees. There were only two pillows on our king size bed so we called to ask for two additional. It took 45 minutes and another phone call to get those pillows - that was strike one. Strike 2 was when my husband got up at 6 AM to go to get some coffee. It turns out the power was out to a wide area around the property due to someone stealing copper piping at the power substation - not the hotel's fault. What WAS the hotel's fault was the fact that the hallways were pitch black and there was no back up power. There were no emergency lights in the hallways. He perilously ventured down to the lobby where they were informing guests that they didn't have anyone on staff to turn on the backup generators. Wait what? Shouldn't this be wired to kick on automatically. We then checked out early because the room would not heat up, there was nothing to eat since they couldn't heat up breakfast, and the hot water ran out quickly. I sent a complaint to the hotel about possibly getting a partial/full refund for my visit since this was a suboptimal experience. Strike 3 occurred when the manager of the property was not willing to give me any credit at all other than another night at THEIR property. Not any Aloft property which I could've used, but just their property. I don't make it a habit to stay in hotels close to my house and since this was a one time only experience, I had no need to stay at their property again. Due to the lack of concern on the part of management and their reluctance to make a Starwood Hotels reward member happy, I can not recommend that anyone stay at this property. There are cheaper hotels close to the airport that have far better customer service and are cheaper to boot.

Trip Advisor Ideal airport hotel and W lite vibe
Aug 17, 2014 by: N_bay_tk from 
I've stayed at Aloft before so I knew what I was getting - a poor man's W hotel geared for young, hip business travelers who like modern, simple decor. A step above the other typical mid-range budget chains you can find at/near the airports. Echoing the comments of other reviewers, it was the perfect choice for early morning flight out of BWI; free shuttle, proximity to restaurants including Chili's, Bob Evans, Cracker Barrel, McD were convenient. Also quiet - never heard jetwash despite being right next to the airport. Room was clean, docking station on desk allowed me to use/charge all my devices and stream content to watch on the large flat screen TV. Staff was friendly and helpful including the folks at the desk, housekeeping, and shuttle drivers. I used the shuttle when I returned the rental car and it was very prompt, and it was also timely when I took it to the airport next morning. The in-room coffee maker had tasty coffee saving me $4+ at airport (if they had been open at my departure time oh-dark-hundred). Wifi was free (at least it was free to me as a Starwood Preferred Guest member anyway) but slow; there might be an option to pay for high speed but if so I didn't take advantage of it.

Trip Advisor Usually pretty good but not this time. Really disappointed with the Aloft.
Aug 14, 2014 by: sginmd from Maryland
We've stayed at the Aloft a few times before when we have to fly out of BWI early. It is clean and convenient. However, when we stayed this past Saturday evening, there was a wedding reception going on in the lobby of the hotel. If you're not familiar with the Aloft, it doesn't have any dedicated separate space to hold a wedding reception. Thus, the reception was in the lobby of the hotel as well as the bar. This area is adjacent to a small outside courtyard. There was a large speaker outside in the courtyard of the hotel. We were on the 6th floor of the hotel and had to turn the volume up on our TV just to be able to hear the TV. The short story is that the music was loud and didn't stop until after 11pm. I called the front desk numerous times to ask that the music be turned down or off but I could barely hear the front desk. They were right next to the music. I had to yell into the phone just to have a conversation with them. I know that 11pm isn't very late to have the music stop however this is an airport hotel and I suspect that we weren't the only ones who had to get up early (before 5am) to catch an early flight. The whole situation was inconsiderate of the other guests at the hotel. If there were a dedicated space away from the other common areas of the hotel and one that could contain some of the noise, this may not have been an issue. But, it was and we were very disappointed with the Aloft and SPG. We've come to expect more from an SPG hotel.

Trip Advisor Flight cancelled, so here we are
Aug 10, 2014 by: CAm0m from Northern CA
Booked this very last minute after our flight out of BWI was cancelled and we needed a place to stay overnight. Free hotel shuttle, just call from baggage claim and wait outside. The shuttle driver had a cooler full of ice-cold bottled water for guests! The room was very clean and the bed was comfortable. There are Bliss products in the bathroom, but the shower gel and soap are in a dispenser so no free products to take home (ok, I did snag a bar of soap). There is a full bar downstairs and the bartender was very pleasant and conversational. Morning wake up call provided, and the shuttle leaves for the airport every half hour. Free coffee in the lobby for that incredibly early airport trip. Great place to stay!

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