Travel reviews by
Aloft BWI Baltimore Washington International Airport
Based on 547 traveler reviews
The worst 3 star hotel
Feb 25, 2015 by: cruizn302 from York Haven
How this hotel can maintain its rating is beyond me! The furnishings, floors, walls, etc were all scruffed, in bad disrepair and in desperate need of replacement. The heat pump was not working when I arrived in my room. You cannot begin to imagine how cold this room was with the temperature outside below zero! It took hours for this room to warm up with a broken heat pump. Was not at all satisfied with the room or with the lack of responsibility of staff to try to fix the problem. When I arrived at the hotel there was not a single parking space available because of the number of guests booked that night and because of long term airport parking that the hotel offers. Isn't it possible that the hotel could offer a separate section for parking of its long term parking guests so that space would be available for hotel guests? I guess that would be too simple for management to solve! Please reconsider carefully before you book at this outdated hotel, with lacking amenities, hard uncomfortable bedding and badly needed repairs!
5 Star Staff, property needs some TLC
Feb 24, 2015 by: zippyjet from Baltimore, Md.
This was my first time staying at an Aloft. Due to the snow and ice storm from hell our company generously put us up for the night. Due to the horrible Siberian Express cold spells and ice, to say the roads around BWI airport were hellacious would be an understatement. I'm sort of old school when it comes to hotels. When all I need is a clean room to sleep, I go as cheep as possible. Think Motel 6. When I feel like it and want to go all out I'll splurge for a more traditional lodging experience. As others have stated Aloft reminds me of a college dorm or at least my idea of an upscale dorm would be. Quite minimalist. No room service. Someone mentioned no luggage carts. This Aloft features "Smart Cart" like push carts which fill the bill for me if needed. Considering the severe wet weather, I would have rated this hotel a solid 4 stars but, when I looked at the trash can under the work desk there was a rolled up used diaper/nappy. Luckily no funky baby smells. Otherwise my room was clean and my big Fred Flinstone feet did not get dirty when walking barefoot. Inside the vast glass shower enclosure the shampoo canister was MIA (missing in action). Otherwise, I really was impressed with the space utilization and room design. I didn't feel closed in as in some hotel rooms.Beds were OK, not the best but far from the worst. There is a small gym and small indoor pool. I liked the upmarket vessel sink. I did notice a scratch or two on the vanity nearby. The in room safe did not work for me. No big deal. I believe that was due to whoever was in the room prior to me closed it. I believe when checking out you should leave it open for the next guest. No problems with the flat screen Phillips High Def TV nor the climate control. Regarding the hotel, I noticed it has some extreme wear and tear. A thorough physical audit would greatly help. The best part about my stay were the staff. Each and everyone of them smiled and were super friendly. This in turn enhances my review. The bar tender, I believe his name was Paul stayed open at least an hour to serve us. The van driver was prompt and was where he said he'd be at the time he said he'd be. Much credit to him for driving in less than ideal road conditions. AA county, Maryland did not make snow and ice removal around the airport a high priority. Definitely take advantage of the complimentary shuttle service as their parking lot is tight and compact especially when it's a full house. Interestingly enough, the hotel's website is a bit confusing when it comes to describing amenities. But, I just ask or investigate myself. There wan't much information in the room regarding this. Overall I'd stay at Aloft even on my own dime but, I'd try to score a rate below $100 US. For $80.00 or less per night I'd give them a decent score for value. Looking here on Trip Advisor their going rate is $109 per night which for what you get is pricey. Of course those prices may be due to a sweet location adjacent to BWI and convenience.
Hmmm... Minimalist, but not just in furnishings.
Feb 23, 2015 by: Lorna1258 from Munster, IN
I was excited to stay at this hotel; it is modern and fun. The rooms are interesting--minimalist, and different than any other hotel I have stayed at. So, the minimalist philosophy may work well for some, but I was left wanting. I wanted a soft bed (they just have a mattress on a slab, and it is not comfortable). I wanted room service, but they just have a downstairs deli. Not only that, we couldn't find any hotel amenity information in the room. I wanted something to cart my luggage upstairs, but they don't seem to have luggage carts. It snowed quite a lot overnight, and not only did they not shovel by the cars, whoever was plowing out pushed the snow TOWARDS the cars. I had to put bags over my shoes just to get into my car. For the price I paid it was fine, but i would not return. Minimalist and comfort do not go hand in hand.
Loved this hotel!
Feb 22, 2015 by: deekelz from Grafenwohr, Germany
We were originally staying at the Red Roof Inn and was not happy with the room quality we were expecting. At the time (for $10 more) there were rooms open in the Aloft Hotel. We were booking through expedia so we viewed the photos and were impressed! We checked in without any hassle and were given and EXTREMELY spacious and modern room! One of the best hotel decors I have ever been in. There was shampoos and soaps available as well. Descent size TV, and two desks. We could really sprawl out in there, unlike the tiny sweat box we were in in the other hotel. I had to return my rent a car in a snow storm, and needed a ride back. Even with the weather being completely ridiculous and the roads outrageous, they still came and picked me up in the shuttle while stranded at the airport! Not even the Taxis were running! They made sure I got back to them safe and sound. We always slept past breakfast so I don't know how the breakfast was ( we were on Germany time so our hours were messed up) There is a small pool as well and a mini gym. We enjoyed some drinks from the bar as well:) Lots of delivery options available, as well as close to a Chili's and Ruby Tuesdays. If we get stuck again in Maryland because of flight delays ( which is our situation right now) we have no problem booking another night with them! Beds were a little harder than my liking but they had really soft pillows :)
Aloft BWI, before going aloft
Feb 18, 2015 by: Chuck C from Sayre, Pennsylvania
At our son's recommendation we stayed here prior to our flight to San Juan to board a cruise ship. The place is modern, convenient and very clean. Free shuttle to the airport (right on time going and coming) and left the car right out front for 9 days while we were aloft and afloat. Our only gripe was that there were 2 of us and only one towel in the room. Worth the price.
Read more reviews on the TripAdvisor page for this accommodation.