Travel reviews by Trip Advisor

Trip Advisor Based on 227 traveler reviews
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Trip Advisor Busy place.
Apr 13, 2014 by: Davijuls from 
I was pleased at the rate given for our stay. I will say this was a very busy hotel. It is located with easy access on and off the interstate. It's a very spread out hotel, so make sure you familiarize yourself with logistics. I appreciate the free self parking with use of your room key. It was a hectic time checking in. I was parked under the carport area to check in. I was out of the way of the shuttle. The shuttle driver still came over and asked if I was waiting on someone. I am not sure what other check in area they would have preferred me wait. I thought it would have been obvious I was waiting on someone. Although not rude, but since I went out of my way to make sure I was not blocking the path, I didn't care for the question. The lobby and check in area was nice and clean. The rooms were getting pretty worn. However, our bed was comfy. The towels were new and thick. TV worked fine. Shower was nice and warm. Looked like bathroom fixtures were pretty new. The pool was a nice temp, but the pool floor will tear up your feet. Hot tub was not working. I am glad that they offered the discounted rate, because paying full price would have not been acceptable. Although it wasn't a terrible stay, I do expect a Marriott to be at a higher standard.

Trip Advisor Great Choice for Bethesda
Apr 05, 2014 by: Jim-V-NYC from New York City, New York
The Bethesda Marriott is a great business hotel. Very friendly staff at the front desk, smooth fast check in. Service in general is typical Marriott, friendly & efficient. The hotel facilities are well maintained. There were two things I was unhappy with that might nor might not be issues for travelers. There are no rooms that have two Queen sized beds, just two double beds. The other is that the tub is raised. I am 6'4" so I couldn't stand up straight in the shower. Not an issue for many people, but was something I wanted to note. I liked the bar; good pub food and a few good beers on tap. The fitness center was also well maintained with treadmills, elliptical machines, dumb bells, mats and a weight machine. The hotel is very nice & I would stay there again. It's not in downtown Bethesda so there aren't any restaurants within walking distance.

Trip Advisor Below standard, if mobility issues go elsewhere, double charged reservations
Apr 02, 2014 by: eastcoastgirlforever from northeast US
Hotel itself was average at best, if you have mobility issues this is laid out like a spoke and everything requires a walk, elevators, parking, you need to stay elsewhere, if you need a refrigerator for meds, go elsewhere, they took ours, reserved when original reservation made, they removed a day early, no explanation, it was just gone. By this point I gave up dealing with the desk. It certainly is not what they try to present, and maybe the staff was in over their heads with an ice hockey tourney and Valentines Day weekend. However no one ever answered phone at desk when calling from the room, yet when going to desk, there were no guests and staff was there. I had this problem at a Fairfield in Canada and it's unacceptable. Marriott owned, or franchised. I used a bonus night award certificate to get here one day early and then had personal reservations for the rest of the weekend before I knew it was going to be the team hotel. When I discovered it was the team hotel I kept personal reservations, told them I was part of the team but kept personal rate, was NOT to be reserved at team rate which was more expensive, and was assured no problem. It took two trips to the desk, a double charge to my card, and a phone call before matter was resolved, they had us double booked even with proof on my phone app and printed, but never changed it, and this was AFTER I spent time making sure I only had ONE personal reservation. I was expecting more along the line of past stays at the JW Marriott on Penn Ave in DC, but this wasn't close. The TV kept going out and it wasn't bad weather, They removed the refrigerator the second night even though I requested in advance for medication Shower Water took - and I clocked, 20 minutes to heat and then it was only lukewarm if that and shower head wasn't adjustable, except it was broken and kept falling straight down. Parking was free but be prepared for a looong walk, Internet had a fee - which is normal in high end Marriotts but this place didn't warrant that On the plus side there were many outlets, the room appeared clean, had towels.

Trip Advisor Kind of Icky
Apr 02, 2014 by: ldsmartt from San Francisco, California
This place worked out for us and the price wasn't exorbitant. But the room wasn't well vacuumed, the bathroom was very dingy and they left us without towels the second night. The sheets were very worn and not entirely clean. Thin walls and apparently a popular stopoff for kids on school or sports trips. Wouldn't stay again, though the staff were all unfailingly nice. The shuttles are very helpful and a definite must-have for the location.

Trip Advisor Broken whirlpool!
Mar 30, 2014 by: Jeremy19446 from 
I stayed in the Pooks Hill marriott and was quite disapointed that the whirlpool in the fitness center was broken. The hotel also states on its interior signage that it has a sauna according to the lifeguard it didn't. Also a hotel this size should have free wifi, I have stayed in other marriotts that have it but this one didn't, $12.95 is a bit high. Other than these two issues our stay was enjoyable!

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