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Based on 281 traveler reviews
How to Ruin a Good Thing
Dec 19, 2014 by: Renaissancewendy from San Diego, California
Have stayed at this hotel on and off for over 20 years. Typical Marriott- clean, comfortable and nice staff. Hotel undergoing a major renovation and was given on of the new rooms. Had opened the day before and still had the "new" smell. Walking down the hallway the entire floor was vibrating. Not kidding. Changed rooms to another floor, but still had the problem. Rooms extremely modern. Lighting non-existent. No working desk. One small chair. No where to sit if more than one person in the room. Lots of empty space---like they forgot the furniture. At night there was a pinging sound coming from the HVAC keeping me up all night. Bed comfy. Staff apologetic and said feedback on new rooms has been negative and management working on it. Almost no staff in the restaurant at night. Terrible service. Such a shame. Used to be dependable good hotel.
Perfect if only the parking was free
Dec 15, 2014 by: ahanoubon from Sterling, Virginia, USA
This is a very good hotel in Bethesda. The food is excellent, the rooms are of good quality and the customer service is above average. The only two concerns are the elevators that need improvements and the fact that they want their customers including Gold members to pay for parking even thought they have enough spots to accommodate all customers and the residents in the neighborhood are not likely to use their parking.
Wait until renovations are complete
Dec 04, 2014 by: A TripAdvisor Member from
Arrived late at night and there was no hot water in my room. They "fixed" the issue right away. However, in the morning i had the same problem. Again someone came to get the hot water on. When i arrived back to my room that evening - you got it- no hot water. The engineer was very nice and explained it was due to construction. He got the hot water on, but by later that night it was gone. Same story in the morning. Totally unacceptable. Will not stay here again.
Dec 03, 2014 by: NROA from Hood River, Oregon
I've stayed here three times and every time has been bad. This time, I asked for a non-ground floor room ... I stayed on the 2nd floor, and it turned out it was ground floor - there were people digging right outside me window this morning. Dinner took an hour. The toilet was dirty. There's construction going on that made it hard to hear in my meeting room. The staff are very friendly but that doesn't outweigh the other stuff.
Don't let the renovations stop you!
Nov 26, 2014 by: DWS13433 from Collegeville, Pennsylvania, United States
I knew there was renovations happening at this hotel because they said so on their website. As a Marriott Gold member I was greeted warmly by I believe her name was Joyce at the desk. She was explained all the construction and genuinely was prideful.When I arrived in my room i remembered I had place my large bottle of seltzer water next to my bag on the floor at the desk and had left it. I said Id be down in a few but she brought it up to me.The renovations didn't make a difference in my stay. My room was a large, king, and it happened to be ADA Accessible. I also visited the gym and it was a good size and all the machines were working. They were out of towels, but since i usually don't take one I didn't notice...until this very nice man came in and was folding towels. He saw I didn't have a towel and quietly place one in the cup holder on my treadmill. I thought that was very sweet gesture. The Concierge Lounge was relocated to a small meeting rooms which worked just fine. Nice staff both the evening and at the morning breakfast. I look forward to staying here again and seeing the renovations. My one disappointment was when I checked I noticed the other front desk team members were playing a game on their ipad. No guests were waiting I just thought it was in bad taste. They saw me and knew I saw their game but they didn't care.
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