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Based on 217 traveler reviews
Feb 28, 2014 by: charles b from Sneads Ferry, North Carolina
You feel the class the minute you enter the hotel. Great ambience, wonderful staff. Rooms are cozy and quiet. TV's are nice, AC and heat is not piped to the outside. Showers have hot water almost immediately. The gym is well kept with water and headphone sets available. All running and ellipticals have TV piped into them and they all work. The breakfast is wonderful and there is a cook making wonderful omelets to order. The buffet is well worth it but you may order off the menu as well. The only downside is the average dinner. My steak was average and my friend's shrimp appetizer and bruschetta were also average. There is a shuttle available to take you into quaint downtown Bethesda as well as NIH and Bethesda. You can't beat this!
Feb 17, 2014 by: Brigitte S from Bern, Switzerland
Noice hotel with good infrastructure for business meetings. Nice rooms, attentive staff. A shuttle to downtown or shopping centres is organized after 5pm, during the day you need a cab. Nothing do do/see nearby except some nice neighborhoods. Good location if you come by car, near to the high way and easy acces tot eh airport. Free WiFi in the lobby
second stay and will return again
Feb 08, 2014 by: cltgirls from Savannah, Georgia
We stayed here last month during the snowstorm. I would have been understanding if service was not up to par due to the circumstances, but that was not case at all. The staff was amazing and it was "business as usual", with even the shuttles running on schedule. I was so impressed (and thankful). As others have stated, this is not a new hotel, but it is clean and well-maintained. The bathroom was small (even my pre-teen daughter noted that, so this could be a deal-breaker for a very large person) but that was the only negative about our room. It would be nice if wi-fi was included, though. Our room was quiet and we slept well each night of our stay. We will definitely stay here again when we return to the area.
Super Stay for NYE
Feb 07, 2014 by: ljk73 from Annapolis, Maryland
We chose this hotel for its proximity to where we planned to celebrate New Year's Eve. It was very convenient, only two miles away. We were only staying for one night, so we really didn't have any expectations. However, the hotel and the staff surprised us. Even though this hotel has some age on it, the staff treated the guests as if we were at a palace. We stay at a lot of Marriotts, but this one was exceptional in the way the guests are treated. Everyone we encountered was very warm and friendly. They did everything they could think of to accommodate us, and make our stay the best it could be. We stopped in the restaurant for a snack since we had a long wait before dinner. I was pretty skeptical because we've eaten at Marriott restaurants before and they've been barely decent or not even that. Since most of the staff were off for the holiday, our waiter turned out to be the hospitality manager, Derek V. It was such a pleasure to meet this outstanding individual. He provided great advice on the wine list and various food choices. His recommendation of the tomato soup was spot on. It really WASN'T a box/can of soup poured into a pot and warmed up. It was totally delicious and memorable. Derek shared upcoming plans for the hotel such as renovations, and some fun stories of his time with Marriott. He is a superb ambassador for Marriott with his knowledge, enthusiasm, and great personality. We wish him all the best! The hotel itself was very clean, from the parking lot, through the lobby, elevators, and the room. The room was quite small. This wasn't a problem for our one night stay, but could become cramped for an extended stay. As others have noted, the hotel is aging and it is evidenced in various ways; such as the door handle on the sliding glass door that did not work. In fact, it wasn't even attached to the door, it was just hanging there by a single screw. Wallpaper was scuffed/torn. The closet is way too big in proportion to the room. The beds were comfortable. As for the parking, I'm sure the parking charge seems reasonable during the work week when the hotel is full of business guests. But on the weekend, when the parking lot is virtually empty other than a handful of cars, the parking price is ridiculous. The hotel staff more than made up for the dings and scuffs in the room. We had a great stay and we would definitely return! * Try the tomato soup! * Meet Derek!
Jan 03, 2014 by: STEVE P from PENFIELD
My stay was for business purposes. I found the hotel staff as very nice and cordial. It was clean and comfortable. I'm not really sure about the heating system in my room. It never got cold ,despite the cold winter weather, but it never got comfortably warm either. I even jacked the thermostat way up to see what would happen. It never warmed up enough to notice a difference. But it was tolerable. Breakfast was OK....with a very attentive waitress.
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