Travel reviews by
aloft Washington National Harbor
Based on 529 traveler reviews
Great place to hold an event
Mar 10, 2014 by: ElyssaG513 from Washington DC, District of Columbia
Loved this place, loved the staff, love the food! Amara and Ihab were great to work with leading up to our event and on site. The courtyard was great, and the staff was very flexible in adding room space, adjusting food costs, and adjusting some overhead costs to meet our budget. Really happy with the outcome. Every staff member we encountered was helpful and willing to go beyond expectations to make positive results.
More like a college dorm
Mar 06, 2014 by: happyflyer45 from Philadelphia, Pennsylvania
This place stinks. From the loud music when you enter the building -- lobby is on second floor, to the uncomfortable beds and lack of a restaurant, this place doesn't have much going for it. The fan in the heating system would have kept me awake if the beds hasn't. I had to work the next day and this made it very hard.
They turned a negative day into a positive stay
Mar 04, 2014 by: Laura G from Baltimore, Maryland
Upon my arrival, I was having a horrible day. Another hotel had provided incorrect information and I was not a happy camper when I arrived at the Aloft. The desk staff apologized for the other hotel's behavior and went out of their way to make me relax and have a better day. The room was extremely clean and stayed that way during my entire stay. The lobby and public restroom areas were immaculate. The hotel was centrally located to shops and my conference was only a short walk away. I experienced car issues on the day of my departure. Once again, the desk staff helped everyway they could, including sharing their personal cell phone as contact for a service call. They even had someone stay with me until the service call was completed and I was on my way home. I definitely will stay here again, and would recommend this hotel for anyone traveling to National Harbor.
More like a student hostel than a hotel .
Mar 04, 2014 by: rob8u from Prague, Czech Republic
I attended the Arpa E conference and booked this hotel as an inexpensive alternative to the local Hotel Gaylord . The staff were really good and helpful and were this hotels best asset . The attempt at creating a ''cool ''decor failed , and really was terrible , bare concrete floors , aluminium chairs in the reception area with a small number of more conventional seats , weird lighting , and a pool table. A galley type kitchen serving overpriced snacks completed the hostel environment . My room was small but functional , I had a great view of the harbour . I personaly would not book it again .
Cool vibe, doesn't live up to it
Mar 01, 2014 by: StudentInBoston from Boston, MA
I really wanted to like the aloft, but I just wasn't as great as I would have liked. The staff were cool, friendly, and very helpful, I'd give them a five star rating. But the hotel had some issues. I think the hotel was built in 2009, but it's getting pretty beat up already. My room had some stuff stuck in the carpet, some of the upholstery was visibly discolored, and the big poster art that was supposed to be over the headboard was sitting on the bed. The mini-fridge in my room rattled like crazy, as did the heating system. The public spaces were cool overall, but there were a few issues. I thought it was chilly in the lobby and pool area. The elevators from the lobby to the entrance level were both not working when I had to cart my luggage out. (Thankfully, the staff helped me get it down the stairs. Like I said, the staff were amazing.) I was at the hotel for a conference nearby, so the location was great for that. Lots of nearby restaurant choices and shopping to distract you for a bit. However, if you want to see attractions in DC you have to take a shuttle bus to the Metro (it's too far to walk), so it's not the most convenient. The National Harbor area is like a weird little bubble. The biggest upside to the aloft hotel is the value. Even without any special rate, the hotel was way cheaper than the big conference hotel.
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