Travel reviews by
aloft Washington National Harbor
Based on 619 traveler reviews
Sep 16, 2014 by: Pjtime from Chester, Virginia
We just got home from a long weekend getaway in National Harbor. Aloft is in a great location. We had a king room overlooking the water, street, and restaurants. Overall a nice room with a couple small things... The slider door to bathroom needs to be adjusted, It makes a terrible sound every time you close it (room 413) and the maid never left towels, wash clothes, cups, or soap when she cleaned the room. Twice we had to call for them. :( other than that, I would recommend this hotel.. It does get street loud on Saturday nights, so it that bothers you than you should ask for a room away from the street. :) We have stayed in several National Harbor hotels and this one is a good one.
Excellent so far
Sep 06, 2014 by: Brice N from Fort Worth, Texas
Just checked in today and had the fastest check in I have ever had. Travel a fair amount so have checked in to a few hotels. Booked through Expedia. Called before arrival and requested a view of the Potomac as prior reviews have suggested. Received excellent view of river and Ferris wheel. Area is very nice, however be prepared to depart with some greenbacks. Restaurants that I have seen are middle to upper rate, however this appears to be a tourist area. I travelled to the area on business, and the aloft will appear to suit my needs very well. Would be cautious if have a family that does not travel light. Storage is minimal with no true closet in the room I had. Have an area to hang items with five slots to hang items and several shelves for storage. Traveling as a single person on business I have no issues and suits my needs excellently. If would have brought the family may have been cramped as they do not travel lightly. Would highly recommend if a business traveller or a family that travels with minimal baggage.
Great Customer Service
Sep 06, 2014 by: Darrell W from
Although the hotel was average, two of the Front Desk staff were brilliant. Chris and Marvin from the Front Desk team are really fantastic. They are very in-tune with their guests, attentive to the needs of clients, and practice excellent customer service.
Sep 06, 2014 by: VN C from
Room was nice, area was beautiful. Lobby was really cool. Beds were hard and not very comfortable. Very clean. Bed was the only thing negative. We rode the carousel and walked to great restaurants nearby. 15 minutes from downtown DC. Safe, clean area close to DC.
Really really nice room (love the turntable motif), service fell short of expectations
Sep 04, 2014 by: Ed P from Marietta, Georgia
I loved my room and the bar, even many of the snack offerings were great. I was disappointed when they couldn't keep up with the coffee demand and the kitchen offerings being so limited and overpriced. The lady at the parking garage kind of gave me a hard time for not having the right card for my final departure. I must have gotten confused as to how the garage charged me based on the hotel card I used, and I didn't have cash on me at that moment I was leaving. So, you know it became a huge thing for a short while. I immediately got the sense that people abuse the poor parking garage girl and lie to her and she gets in a ton of trouble or something. Just a guess. I mentioned all these things when I answered their survey and they gave me some SPG points for my next stay. I think worth $5 or maybe 10. They seemed to really take my commentary seriously so that is keeping me from lowering the grade, because I gave them a lower grade in their survey but here I will give them the benefit of the doubt, and I might even stay there again next time I'm at a conference.
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