Travel reviews by
BEST WESTERN Grand Venice Hotel Wedding & Conference Center
Based on 180 traveler reviews
price good, quality and service poor
Oct 14, 2014 by: Deborah M from Warren, Pennsylvania, United States
We stopped here while traveling back home at the end of our vacation. From the outside, this hotel is beautiful and the entrance/lobby are welcoming. My husband observed the desk clerk trying to appease an unhappy customer with a light out in his room, and the clerk is telling the other customer that he was the only person working. My husband inquired about upgrades and was told that the hotel was booked. Our room was disappointing. The bathroom was badly in need up updating, and there was evident gaps in maintenance to the room (lampshade with holes in it, peeling wallpaper in the bathroom, etc). There were not enough towels in the bathroom, so I called the front desk and received the same line about the clerk being the only employee, asking if I would come to him to get more towels. I asked when another staff person would be available, and he said not until morning, and then said he would bring the towels to us. Also, in the bathroom was only a couple face wash bars, nothing else. They had shampoo/ conditioner/ lotion dispenser in the shower, which my husband tried using when he showered, and it was empty. The directory listed an ice machine on every floor, but my husband had to go to another floor and hunt for one because there was no sign. All interactions with the desk clerk were unpleasant.
Oct 14, 2014 by: Richard S from Inglis, United States
We had stayed at this hotel several times over the past years as we traveled to PA. Therefore, we made a point to stop for the night. What a change! The breakfast which had been excellent, was horrible - both in quality and presentation. The benches had been removed to discourage vagrants from using them, which gives you some insight as to the location of the hotel. There was no place to sit and read outside, because the pool area was locked, so you couldn't sit there and as I had mentioned the benches had been removed. I don't know what happened here, but they are definitely off our list.
Oct 13, 2014 by: luke127 from Pittsburgh, Pennsylvania
Got it on groupon for 47 bucks. Friendly staff,great breakfast and severel local shops and restaurants. Got a great night sleep. A great deal for 47 bucks. I would reccomend this hotel. Also very close to major highways
A good halfway stop between Pittsburgh and DC
Oct 09, 2014 by: William L from Rockville,Md., United States
Nice halfway stop between Pittsburgh and DC / Baltimore ! I use this Hotel all the time and am always satisfied ! Friendly staff and they are agreeable to earl check ins if needed You will not be dissapointed ! I never am !
Great Value For An Older Hotel
Oct 07, 2014 by: MDPinkbird from Baltimore, MD
The welcome and staff were very professional. The rooms were large and well furnished with very comfortable beds. The lamps were installed before extra outlets became the norm, so there was no empty outlet near the bed or desk to plug a computer or phone. The bathroom really showed the age of the property with the tiles missing most of the grout. Rather than provide shampoo bottles and soap bars there are dispensers in the shower but neither worked and one was hanging open. The bath towels were not full sized. Free internet, parking and breakfast were all nice amenities. The pool area, though closed, looked very nice. Unfortunately all the hotels food outlets are vacant and the liquor store on property is a joke. There are many other restaurants nearby but it is not really a neighborhood for walking due to wide intersections and few crosswalks.
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