Travel reviews by Trip Advisor

Trip Advisor Based on 242 traveler reviews
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Trip Advisor Pay for mistakes
Dec 09, 2014 by: Winston W from Harrisonburg, United States
During our first visit to the web site we made a reservation that was 1 day too early by mistake. Later, we reserved two more rooms for family members for the correct dates. When we arrived, we were told we were charged as no shows for the first room for the night before and would still have to pay for all three rooms this night. We were told we made the mistake not them so we still had to pay. Also, we were given a room that had the HV A/C turned off so the room was in the low 50's when we moved in.

Trip Advisor Thanksgiving
Dec 05, 2014 by: 325dennised from 
Great hotel ! Fell in love with this hotel when we started to come to LaVale 2 years ago! Great staff and great location! Beautiful scenery both in the summer and winter! Close to many attractions including The Rocky Gap Casino and Golf course! The people in this area are very nice and friendly and make you feel at home!

Trip Advisor Love this place
Dec 04, 2014 by: thomasmM6911CC from 
We have stayed here on a number of occasions. Our whole family use this hotel and we love it. Check out the Restaurant next to it. We usually dine in the bar and it is very nice and comfortable. The food is quite good also and you can just walk back to your room after a few cocktails.

Trip Advisor Accommodating short stay
Dec 03, 2014 by: Pinnie405 from Windber, Pennsylvania
Nice remodeled rooms, the over night girl was very nice & accommodating, breakfast was very good also. My daughter lost her nose plugs in the pool & the night girl did everything she could except drain the pool to find them. The room we stayed in was remodeled and very nice.

Trip Advisor older property but still very nice, wonderful staff
Nov 28, 2014 by: William S from Richmond, United States
This is an older property, but a very nice one, well kept and clean. The staff was amazing, the front desk clerk helped us unload the car and as we were leaving, our cleaning maid asked if she could carry our luggage out to the car. I have NEVER had that happen anywhere. The "continental" breakfast turned out to be a full hot breakfast with meats, eggs and fresh waffles, with a full-time attendant preparing food. The indoor pool and spa are very nice as well. Very convenient to restaurants and shopping and located just 10 minutes from either Frostburg or Cumberland. Outstanding. Will definitely stay again.

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